Refund policy

At Battii, we are committed to ensuring your complete satisfaction with every purchase. We carefully design and hand-select our products to meet the highest standards of quality, and we want you to love your purchase.

1. 30-Day Change of Mind Returns

  • Changed your mind? Stocked items can be returned for a full refund or exchange within 30 days of delivery, with no restocking fee.

  • Colour or finish exchanges are considered change-of-mind returns. If you choose to exchange an item for a different colour, finish or natural variation, return shipping and delivery of the replacement item are the customer’s responsibility.

  • Items must be unused, uninstalled and returned in their original packaging, undamaged and in a resalable condition.

  • Installed products cannot be returned for change of mind.

  • Custom, made-to-order and imported-to-order items cannot be returned for change of mind (see section 3).

  • For change-of-mind returns, including colour or finish exchanges, return and re-delivery shipping costs are the customer’s responsibility.

2. Faulty or Damaged Items

  • If your item is faulty or damaged upon delivery, we will provide a full refund, repair, or replacement in accordance with the Australian Consumer Law. 

  • Please inspect your item upon delivery and report any damage or fault as soon as possible - ideally within 7 days - so we can resolve it quickly.

  • To make a claim, contact our Customer Service Team via Contact Us. We will provide instructions for the return process.

3. Custom Orders & Made-to-Order Products

  • Custom or made-to-order products cannot be returned for change of mind. They remain fully covered for manufacturing faults or damage during shipping under Australian Consumer Law.

  • Please report any issues with custom items as soon as possible after delivery.

4. Return Process

  • Do not send items back without instructions. We have multiple distribution points and need to track your return.

  • Once your return is approved, we will provide a Return Authorisation and instructions for shipping.

  • Items must be securely packed in original packaging to prevent damage during return shipping.

  • Refunds are processed to your original payment method once the item is received and inspected.

5. Colour, Size & Finish

  • Our lights are made from natural materials - alabaster, travertine, marble and handcrafted ceramic - so veining, tone and texture vary between pieces, and colours may appear slightly different on screen than in real life.

  • Natural variation is a characteristic of the material, not a fault. It is still covered by our 30-day change-of-mind policy if you are not happy.

  • Colour or finish exchanges are considered change-of-mind returns. If you choose to exchange an item for a different colour, finish or natural variation, return shipping and delivery of the replacement item are the customer’s responsibility.

6. Warranty

  • All products come with a minimum 12-month warranty, starting from the purchase date.

  • Some products, like select wall lights or premium fittings, may have extended warranties. Please refer to the product listing for specific warranty details.

  • Labour costs for installation or repair are not covered under warranty.

7. Installation Considerations

  • Installed products cannot be returned for change of mind.

  • Installation must be performed by a qualified licensed electrician unless the product is clearly marked as DIY.

  • Faulty items discovered after installation can still be claimed under warranty, but you may need to complete a Warranty Request Form and provide evidence of professional installation.

  • Battii is not responsible for costs or damages arising from improper installation.

8. Important Notes

  • Clearance or ex-display items are non-refundable for change of mind, but remain covered under Australian Consumer Law for faults.

  • For any queries about your order, returns, or warranty, contact us.