At Battii, we are committed to ensuring your complete satisfaction with every purchase. We carefully design and hand-select our products to meet the highest standards of quality, and we want you to love your purchase.
1. 30-Day Change of Mind Returns
Stocked items can be returned for a full refund or exchange within 30 days of delivery - no restocking fee.
Items must be uninstalled, unused, undamaged and in their original packaging, in a resalable condition.
Installed products cannot be returned for change of mind.
Custom, made-to-order and imported-to-order items cannot be returned for change of mind (see section 3).
Return shipping costs for change-of-mind returns are the responsibility of the customer.
2. Faulty or Damaged Items
If your item is faulty or damaged upon delivery, we will provide a full refund, repair, or replacement in accordance with the Australian Consumer Law. These rights are not limited by our 30-day change-of-mind window.
Please inspect your item upon delivery and report any damage or fault as soon as possible - ideally within 7 days - so we can resolve it quickly.
To make a claim, contact our Customer Service Team via Contact Us. We will provide instructions for the return process.
3. Custom Orders & Made-to-Order Products
Custom or made-to-order products cannot be returned for change of mind. They remain fully covered for manufacturing faults or damage during shipping under Australian Consumer Law.
Please report any issues with custom items as soon as possible after delivery.
4. Return Process
Do not send items back without instructions. We have multiple distribution points and need to track your return.
Once your return is approved, we will provide a Return Authorisation and instructions for shipping.
Items must be securely packed in original packaging to prevent damage during return shipping.
Refunds are processed to your original payment method once the item is received and inspected.
5. Colour, Size & Finish
Our lights are made from natural materials - alabaster, travertine, marble and handcrafted ceramic - so veining, tone and texture vary between pieces, and colours may appear slightly different on screen than in real life.
Natural variation is a characteristic of the material, not a fault. It is still covered by our 30-day change-of-mind policy if you are not happy.
6. Warranty
All products come with a minimum 12-month warranty, starting from the purchase date.
Some products, like select wall lights or premium fittings, may have extended warranties. Please refer to the product listing for specific warranty details.
Labour costs for installation or repair are not covered under warranty.
7. Installation Considerations
Installed products cannot be returned for change of mind.
Installation must be performed by a qualified licensed electrician unless the product is clearly marked as DIY.
Faulty items discovered after installation can still be claimed under warranty, but you may need to complete a Warranty Request Form and provide evidence of professional installation.
Battii is not responsible for costs or damages arising from improper installation.
8. Important Notes
Clearance or ex-display items are non-refundable for change of mind, but remain covered under Australian Consumer Law for faults.
For any queries about your order, returns, or warranty, contact us.