At Battii, we take great care to ensure your lighting pieces are delivered safely, promptly, and in perfect condition. Every order is handled with attention to detail - from careful packaging to timely dispatch.
1. Dispatch & Delivery Timeframes
In-stock items are dispatched from our New South Wales warehouse within 2–3 business days of your order.
Delivery after dispatch: Metro areas typically 3–5 business days; regional areas 7–10 business days.
Made-to-order or specialty pieces: lead times are shown on the product page before you order, and we keep you updated until dispatch.
During peak sale periods or public holidays, handling times may extend slightly. We'll always communicate any unexpected delays.
2. Shipping Rates
Free standard shipping on all Australian orders of $100 or more — which means every Battii light ships free.
Orders under $100 (e.g. small accessories): $11 flat rate.
Express shipping: available at checkout for a $15 flat rate.
3. Delivery Details
Delivery hours: Monday to Friday, 9:00 AM – 5:00 PM.
Signature on delivery: all deliveries require a signature upon receipt, unless you provide 'Authority to Leave' (ATL) during checkout. If ATL is selected, you accept responsibility for the goods once delivered.
Missed deliveries: if no one is available, the courier will leave a card. Redelivery or storage fees may apply if goods are returned to us.
Delivery access: standard delivery is to ground floor only, unless otherwise arranged prior to dispatch.
4. Tracking & Notifications
Once your order is dispatched, you'll receive a shipping confirmation email with a tracking link. If you have questions about tracking, contact us.
5. Damaged or Faulty Deliveries
If your items arrive damaged, faulty, or incomplete:
Notify us within 48 hours of delivery via Contact Us.
Include clear photographs of the item, packaging, and shipping label.
Retain all original packaging until the issue is resolved.
Once assessed, we'll arrange a replacement or refund if the damage occurred during transit or manufacturing, in accordance with Australian Consumer Law. See our Refund Policy.
6. Liability & Risk
Risk of loss or damage passes to the customer once goods are delivered to your nominated address or left under your Authority to Leave instructions. Battii is not responsible for delays caused by freight carriers, weather events, or restricted delivery access.
7. International Shipping
Battii primarily ships within Australia. International shipping to selected countries (including New Zealand, the UK, the US, Canada and Singapore) is available at checkout at a $20 flat rate. For countries not listed at checkout, or trade enquiries, please contact us for options and quotes.
We're Here to Help
For any shipping enquiries or delivery assistance, reach our customer service team via Contact Us. We're dedicated to ensuring your Battii experience is smooth, reliable, and truly illuminating.